National and international service and back up
On-site maintenance can be provided anywhere in the world, while in the UK our service engineers' fully equipped service vehicles are fitted with the latest GPS Satellite tracking systems and mobile telephone link up, which means any of our engineers can be located and re-directed to a breakdown as soon as the call is logged. Should conditions, circumstances and requirements change on site, our large stocks of piling equipment are kept ready for immediate despatch.
Minimising down-time, maximising service
In any operation it is essential that equipment operates at peak efficiency with minimum downtime. As a result we have built the UK's first (and currently only) 'absolute refusal' piling equipment test bed. This is used to determine the suitability of any piece of piling plant for a particular application, and for testing every item of equipment before we supply it to the customer.
All equipment - for hire or sale - is subject to rigorous inspection, and any necessary remedial work is carried out in our specially equipped workshops by qualified staff. We operate a full apprenticeship scheme - helping to provide the specialist skills, commitment and reliability necessary to customer service, and all staff undergo regular product update training. This expertise is also available through contract maintenance on contractors' own equipment.
Service Packages for Customers own plant
Recognizing that busy sub-contractors and main contractors, with their own piling plant, can often find it difficult to devote time and resources for service and maintenance, we are expanding our service capability and offering it to cover clients own piling equipment. This is offered not only for plant purchased from ourselves but also to cover equipment obtained elsewhere.
If you feel that you might benefit from our service facilities please contact Paul Lee our Operations Director on 01473 748652 or alternativley contact him at Paul@w-h.co.uk.